Consulting

Consulting projects with industry, nonprofit agencies and government fall into one or several of the following objectives

• Design and improvement of service operations with optimization, simulation and logistics planning
• Facilities planning
• Survey research, survey processing, knowledge discovery, data mining and predictive analytics
• Contemporary cost analysis and pricing techniques (ABC costing, target costing, activity based pricing, etc.)
• Design of performance measurement systems

Many international companies are contemplating the possibility of bringing to Puerto Rico their call centers dedicated to serve Latin American customers. Call center design requires a systems approach married with operations research techniques and customer service research. Cultural differences need to be considered when designing these systems; therefore, the growing literature on call centers might not be totally appropriate to the Puerto Rican reality.

Some of our current and past clients:

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